Quality for Industry Professional Development Program

Quality for Industry Professional Development Program

 

The “Quality for Industry” program was developed by the Canadian Council for Aviation & Aerospace to provide a comprehensive Quality Assurance program, in a format accessible to those already in the workforce. 

Enhanced by practical case studies and interactive workplace scenarios, this program provides students with transferable skills and knowledge, applicable to any industry or company, whether it be in manufacturing, maintenance, mining, shipbuilding, aviation or the service industry.

The course consists of a series of 8 modules. It is delivered in a classroom setting with the last module delivered through blended learning.  This program provides a comprehensive overview of the key aspects of quality with a focus on quality assurance.  This consists of 7.5 days of classroom training, and ½ day of online training. Together with preparatory work and assignments completed before, during and /or after classroom sessions, there is a total of approximately 90 hours of learning activities.

Content covered in these modules include:

  • Introduction to Quality
  • Statistical Quality Control, Quality Control and Quality Assurance
  • The “Quality Processes”
  • Auditing
  • Quality Improvement Manager
  • Human Factors Awareness

Intended Audience

This program is intended for anybody in the industry with responsibility for “quality”, or anyone with a desire to get involved in quality activities.  Upon completion of the program, participants will be able to understand the fundamentals of quality and have a detailed knowledge of the roles and responsibilities of quality assurance functions. Students will also have a sound understanding of the auditing process which is a key part of a Quality Assurance and Safety Management System, and the importance of audits to enhance operational safety and improve operational performance.

This program can be delivered in a traditional college environment, or can be customized to a specific organization and delivered in company by CCAA certified instructors.

For more information, please contact Sohini Famili, Skills Development Solutions at the Canadian Council for Aviation & Aerospace at 613-727-8272, ext. 232 or sfamili@avaerocouncil.ca.

Module 1 - Introduction to Quality

Module 1 lays a foundation in the principles of quality and quality assurance including instructor led discussions on the history and development of quality systems, as well as the cost of a quality system and assessment procedures.  Concepts in this module include:

  • Discuss “quality”
  • Explore the cost of quality
  • Explore assessing “quality”

Module 2 - Statistical Quality Control, Quality Control and Quality Assurance

Statistical Quality Control uses statistical methods in order to monitor and control a “process”. Monitoring and controlling the process ensures that it operates at its full potential. At its full potential, the process makes as much conforming product as possible, with a minimum (if not an elimination) of waste. SQC can be applied to any process where the "conforming product" (product meeting specifications) output can be measured. Key tools and concepts that will be discussed in this module include:

  • Introduce “Statistical Process Quality”
  • Apply basic statistical process control strategies
  • Discuss the management of quality
  • Explain quality control
  • Explain quality assurance
  • Compare SQC, QC and QA

Module 3 - The “Quality Processes”

This Module provides an analysis of the process to achieve “quality” and what that means to the organization or manufacturing platform. Instructor led discussions on various quality standards, will be followed by in class working groups as well as individual homework assignments on the following process components and elements:

  • Quality standards
  • Understand the differences between process and procedures
  • Develop effective and appropriate policy
  • Develop effective processes and procedures
  • Describe the process used for the management of quality

Module 4 - Auditing Part 1

Modules 4 through 6 address the important role of “audits” to measure the established performance standards.  The modules address the responsibilities of the auditor, the development of the audit program and tools, the performance of the audit and the preparing of an audit report or findings.  In this module the focus will be:

  • Responsibilities of the auditor
  • Audit preparation

Module 5 - Auditing Part 2

Modules 4 through 6 address the important role of “audits” to measure the established performance standards.  The modules address the responsibilities of the auditor, the development of the audit program and tools, the performance of the audit and the preparing of an audit report or findings.  In this module the focus will be:

  • Development of the audit program and tools
  • Application of audit principals

Module 6 - Auditing Part 3

Modules 4 through 6 address the important role of “audits” to measure the established performance standards.  The modules address the responsibilities of the auditor, the development of the audit program and tools, the performance of the audit and the preparing of an audit report or findings.  In this module the focus will be:

  • Performance of the audit
  • Preparing an audit report or findings

Module 7 - Quality Improvement Manager

This module will focus on the components and elements that comprise a “quality” system that a typical quality manager must manage and includes: 

  • Quality improvement roles
  • Quality management process
  • Develop and manage an audit plan
  • Manage applicable policies and procedures
  • Manage compliance and non-compliance events
  • Assess corrective and preventative actions
  • Coach operational personnel in the development and implementation of CAPs
  • Manage records and documents
  • Manage QA performance and conformance

Module 8 - Human Factors Awareness

The final module will include a workshop on human factors issues that exist in any organization and strategies to successfully engage organizations and individuals in regards to quality issues. Participants will be expected to complete the CCAA online Human Factors course prior to the class.   There will also be an opportunity for a course review, to ensure participants l have the knowledge and confidence to implement or apply what they have learned within their own organization. Focus will be to:

  • Develop awareness for human factors issues in industry.

 

There will be a voluntary exam on the final afternoon for those wishing to pursue CCAA certification as a Quality Assurance Manager, or Quality Systems Auditor.