CCAA will be presenting a live online Virtual Workshop for Quality Assurance Manager (QAM) Training 

Date: 2 Half Days on September 10th & 12th, 2024 from 9:00am to 1:00pm (MST)

Course content:

Day 1- 4 hours

  • Review of Quality Assurance concepts
  • Comparison of Quality Assurance and Quality Control detailing the importance of both and how they work together
  • Overview of statistical Quality Control and the concepts of quality improvement process
  • Discussion on the development and management of audit checklists
  • Overview of risk management as it pertains to and integrates with quality assurance

Day 2 – 4 hours

  • Explanation of managing compliance and noncompliance events
  • What to look for when assessing corrective and preventive actions
  • Discussion on the proper management of records and documents within the Quality Assurance program
  • Discussion on the importance of proper reporting protocols within the Quality Assurance program.
  • Overview of issues when dealing with the regulator
  • Discussion of what to keep in mind when managing an audit team
  • Review of Day-to-Day responsibilities for the Quality Assurance Manager
  • How to deal with external audits

Register for the Quality Assurance Manager Virtual Workshop


Upon the successful completion of this virtual workshop, participants will possess a thorough understanding of the key elements of the roles and responsibilities of a Quality Assurance Manager

Any Questions? 

Sohini Famili- Manager, Skills Development & Partnerships

Phone : (613) 727 8272 x 232 

Email :